Terms & conditions
This policy applies to all information collected or submitted on the Knife-scales.co.uk website which is part of Lakeland Cabinet Makers, Cumbria.
The personal information collected on this website include:
Contact phone number
THE WAY WE USE PERSONAL INFORMATION:
We use the information you provide about yourself when placing an order only to complete that order. Your details are not stored and we do not share this information with outside parties except and only when necessary to complete your order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except and only when necessary to complete your order.
We use return email addresses to answer the email we receive. Email addresses are not used for any other purpose and are not shared with outside parties.
HOW TO CONTACT US:
REFUNDS AND RETURNS
As part of Lakeland Cabinet Makers we want you to be completely satisfied with the products we produce. If there is any problem with the product we will do our very best to rectify the problem including a full refund if necessary.
RETURNS & REFUNDS
Returns and refunds are only offered on stock items purchased through the website or in person, not on commission work or bespoke orders.
If the item you receive is not to the standard described or there is a fault in the workmanship you can return the item for a full refund less postage costs if:
You contact us within 14 days of receipt detailing the problem.
The item is returned to us in its original condition and packaged properly.
The return postage and packaging costs are covered by the customer.
ORDERS NOT RECEIVED
Once an order has been shipped and there is a delivery confirmation, Lakeland Cabinet Makers are no longer responsible. We are also not responsible for delivery to the wrong address. Lakeland Cabinet Makers will not be responsible for any theft or damage in transit. You must notify us within 14 days if an order is not received or is damaged.
Items purchased on the Knife-scales.co.uk website will be delivered by 1st class royal mail within 48 hours of the order being placed. Alternatively the items can be collected from the workshop if possible.